Sales and Customer Service Support

JOB TITLE: Sales and Customer Service Support
DEPARTMENT: Sales
LOCATION: Preston 
REPORTS TO: Sales Director 
    
JOB SUMMARY
The main purpose of the role is to provide sales support to the sales team, helping them to meet revenue targets and achieve company KPI’s and objectives. The role will require producing and analysing sales reports, assisting in lead generation by tracking data and highlighting potential opportunities or focus areas and providing general administration support. You will also contact our clients and customers via the phone or email and provide excellent customer service. 

DUTIES & RESPONSIBILITIES

• Provide administration support to the sales team
• Answer incoming telephone and email enquiries from customers/clients promptly.
• Contact advertisers and exhibitors on a regular basis, ensuring they have all the information they require and to answer any questions. 
• Following up quotations with the customers.
• Collect and report customer feedback to ensure that best practice is recognised and maintained.
• Extract data from the sales systems to generate reports on revenue/volume/costs and productivity. 
• Ongoing analysis of sales reports to flag any potential changes in sales habits
• Update top customer reports and general client spend information 
• Track sales team productivity, including call stats and new business
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Produce page analysis and market share reports
• They will be required to manage the customer service desk at relevant events.
• Be involved in the lead generation and allocation process by monitoring competitor titles
• Report sales KPIs on a monthly basis
• Prepare sales supplement trackers and monitor progress to relevant sales feature targets
• Administrative duties to include sending initial subscriber copies, sorting the post and covering the phones. 
• Any other necessary duties as required by the business

SKILLS & ABILITIES

• Excellent written and verbal communication skills 
• Advanced Microsoft Office skills, including Outlook, Word, and Excel (i.e., spreadsheets, manipulation of data, formulas, importing and exporting of files) 
• Have a focused approach to customers and a genuine desire to engage
• Strong organisational and administration skills
• Handle customer care and customer service inquiries with professionalism
• Excellent telephone manner
• Strong analytical and problem-solving skills
• Strong detail focus
• Develop excellent knowledge of our products and services
• Takes ownership for issues and problems
• Works collaboratively with colleagues to deliver objectives
• Strong communication skills, verbally and written
• Focussed on process development and achieving results