Customer Success Manager

The agricultural industry is undergoing a profound change. Data and technology give farmers the opportunity to transform business performance, safeguard the environment, and open a new era of smart professional farming. 

Want to make a difference?

YAGRO is an award-winning agritech company based in Cambridge. Since 2015, we have developed software and data tools for the farming industry to make more profitable and sustainable business decisions.
We are the industry’s trusted innovators in data. We are a tight team of farmers, technologists, and entrepreneurs. We enjoy working together. We do this first and foremost for the farmer. We are not afraid to speak the truth and challenge dogma.

Up for a challenge?

For the right person, there is rapid opportunity for development in YAGRO, towards partnership management. We will happily offer you all the responsibility you can handle. 

Over the past two years we have invested deep research & development into our Commercial Intelligence System, a groundbreaking software service which brings critical business information and opportunities in one place for the farm.  

And it works – just ask our customers. 

To radically scale our reach and impact to farmers, we have established partnerships with leading advisory companies. We care deeply about delivering value to our partners and customers and we are looking to increase our presence in Scotland and Northern England.
We are looking for a smart, energetic individual to join us. You will be a key part of our team from day one, managing data flows from customers, and helping them make the most of our system insights. 
This will include onboarding customers to our system; assisting and training our Partners with our platform tools; ensure customer value from our tool and services All with the outstanding customer service for which YAGRO is known.  

Who are you? 

• You are looking for major personal progression, at the forefront of change in our agricultural industry
• You love building relationships and influencing practitioners in the industry
• You have a background in advisory work with farmers
• You are great at communicating and embedding new concepts to peopleYou are a natural reader of people, understanding their motivations, and how to help them achieve their needs
• You have a core technical understanding of farm management principles, enough to hold your own with some of the best advisors in the business
• You have a strong passion for the power of data and technology to help decision making in agriculture
• You are autonomous, organized and proactive

The practicalities

Salary: £40k plus bonus up to 20%. Flexible depending on experience.

Benefits: Generous employer pension support; financial support on home working, company car allowance and phone allowance. 25 days’ vacations with additional Flexi-leave.

Location: 2 locations 1 x Scotland/ Northern England and 1 x East Anglia Based. We are flexible on your location we embrace hybrid working, we have regular team meets in Cambridge. Regular travel to Partners will be expected. 

Contact: Emma Kelcher, Senior Customer Succes Manager.

To apply, please email a CV to ek@yagro.com together with a brief cover note. We’re interested in what you’ve done, but what we really care about is where you’re going.